All return requests have to be initiated at the time of delivery only. No return requests will be entertained post that and the funds will be remitted to the retailer. (This policy may change in the future, which will be communicated on timely basis)

Cancellation:

As a Buyer you can cancel your order anytime within 5 minutes of placing your order. We encourage you to maintain a low cancellation rate as it impacts planning for our Retailers and their delivery agents. In case of cancellation we will refund any payments already made by you for the order. If we suspect any fraudulent transaction which defies the terms & conditions of using the website or based on your order history, we at our sole discretion could cancel such orders.

Returns

Before placing an order, you will check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale included in the item’s description.

All product return requests have to be initiated at the time of delivery. We encourage you to inspect the order at the time of delivery and accept it only if it meets your expectation. No return requests will be entertained post-delivery has been accepted by the Buyer.

You confirm that FreshEato co.in will not be responsible for delivery delays or failure on account of incorrect/inadequate delivery information provided by you.

Refunds

We request your co-operation to adhere to the cancellation and return terms and conditions to avoid inconvenience. Any refund requests will be assessed on a case to case basis.

Our decision on refunds shall be final and binding.

Rest assured, for COD orders, you will not be required to pay for the order if at least one of the following concerns are highlighted to the delivery partner at the time of delivery:

orders where packaging is either tampered or damaged at the time of delivery. wrong order being delivered; or

iii. missing items

Privacy Policy:
This PRIVACY POLICY explains in detail about how www.fresheato.co.in collects the personal and non-personal customer information, classifies the same as voluntary or mandatory, uses, discloses and protects it on the website. While using some services at www.fresheato.co.in, you will be required to provide some personal information to us. For instance, when creating a user ID, you need to provide some personal information like address or phone number, or while making a payment, you need to furnish the financial details, or simply participate in Seven Mantras survey or reach our customer support desk.

Personal Information provided by you is used only:

  • For facilitating your website access.
  • For facilitating your website access.
  • For responding to your queries or fulfilling your requests regarding the information on our products and services.
  • For providing you the information about the products and services available and send news and offer updates from
 
www.fresheato.co.in For sending any important information related to our website, such as any changes made to the www.fresheato.co.in terms and conditions or policies or any other kind of information. For sending any marketing communications and market surveys that might be of your interest according to www.fresheato.co.in For personalizing your online shopping experience at www.fresheato.co.in by providing offers tailored to your interests.
To help you in getting all the problems with the website addressed, including the most technical ones. For completing the purchase from the website by processing the payment, communicating with you concerning the purchase and
providing the best after sale services. For administering the website in a proper and professional manner. For conducting internal reviews as well as data analysis for our website. For improving the content, advertising and the overall service provided on the online portal. For protecting the integrity of www.fresheato.co.in . For responding to any kind of judicial process and furnishing the required information to the law enforcement officials or for
helping out in any investigations related to matters of public safety.
 

Purchasing Term :
All purchases are final, non-cancelable and non-refundable, except as specified in the applicable returns / refund policy. Any prices, quotations and descriptions made or referred to on this Site are subject to availability, and the same do not constitute an offer and may be withdrawn or revised at any time prior to our express acceptance of your order.

If www.fresheato.co.in or you terminate the use of services,  Fresheato  can delete all the content and material related to your
website usage and upon doing so,  www.fresheato.co.in will not be liable to you or any other third party.

Report Abuse :
In case of any kind of abuse or the violation of the aforesaid terms or if there is any objectionable content available on the website or mailed to you by the website, reporting to the customer support staff of  www.fresheato.co.in would help resolve the issue at the earliest. 

Product Delivery
Before you proceed to the payment gateway, your phone number, email and shipping address, and pin code will be verified by the www.fresheato.co.in database. In case the order placed by you is not serviceable by our merchant partners or is outside the area covered by our delivery partners, you would be requested to provide an alternate shipping address that is within the delivery area. In the event of any dispute related to the delivery of products and services to the areas not covered by www.fresheato.co.in merchant/delivery partners,  Seven Mantras  will not be liable for the non-delivery of the goods ordered online. In case multiple orders of goods and services are placed in one single transaction, Fresheato will make all possible attempts to deliver them all in a single package. However, this might not be possible always due to some particular characteristics or issues of a product. If you are placing multiple product orders in a single transaction, all the products will be delivered to only one shipping address provided by you. For getting the goods delivered to separate shipping addresses, you will be required to place different and separate orders with specific delivery addresses.

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